• Order Matching: Recognize Withdrawal Orders

  Order Matching connects a withdrawal to the matching Shopify order without requiring the customer to log in. Revoq checks whether the order number and email address belong to the same order. This gives you clearer context in the dashboard while keeping the withdrawal form accessible for customers. How Order Matching Works The key for Order Matching is the combination of order number and email address. Both details must belong to the same Shopify order. It is not enough for an orFew readers

• Block Withdrawals After the Deadline

  Deadline blocking rejects withdrawals directly in the form when the configured withdrawal period has expired according to Revoq’s calculation. The feature is available in the Professional plan and requires a configured withdrawal period plus Order Matching for the order. What Deadline Blocking Does Without deadline blocking, Revoq still accepts withdrawals that are marked as deadline expired in the dashboard. This is the default behavior: the deadline label helps your team review thFew readers

• Only Allow Verified Withdrawals

  Strict verification makes sure that only withdrawals with a verified Shopify order can be submitted. The feature builds on Order Matching and is available in the Professional plan. If the order number and email address do not match a Shopify order, Revoq stops the form flow. What Strict Verification Does Without strict verification, Revoq also accepts withdrawals that appear as unverified or not found in the dashboard. This is the default behavior because a withdrawal should notFew readers

• Adjust the Withdrawal Period

  The withdrawal period defines which time window Revoq uses for the deadline label on a withdrawal. This is useful if your shop offers a longer goodwill period, such as 30 days, or if you want to work with the EU minimum standard. From Essential onward, you can configure this period yourself; the Free plan uses Revoq’s default 15-day window. What the Withdrawal Period Does Revoq uses the withdrawal period to label incoming withdrawals in the dashboard as inside or outside the configuredFew readers