Articles on: Withdrawal Form

Block Withdrawals After the Deadline

Deadline blocking rejects withdrawals directly in the form when the configured withdrawal period has expired according to Revoq’s calculation. The feature is available in the Professional plan and requires a configured withdrawal period plus Order Matching for the order.

What Deadline Blocking Does

Without deadline blocking, Revoq still accepts withdrawals that are marked as deadline expired in the dashboard. This is the default behavior: the deadline label helps your team review the case, but it does not automatically block the customer.

With deadline blocking enabled, this changes. If Revoq recognizes a verified order and the configured period has expired based on the calculation, the withdrawal is rejected in the form. The customer cannot submit it.

Deadline blocking only applies to orders that Revoq can verify and calculate a deadline for. Unverified or not found withdrawals are not automatically blocked by this setting. If you also want to block those cases, enable strict verification as well: Enable Strict Verification.

Deadline blocking is tied to strict verification. In the app, the toggle is only shown once Allow verified orders only is enabled. If you disable strict verification again, deadline blocking is disabled as well.

Before You Enable It: What You Need to Know

Revoq calculates the deadline from the Shopify data available for the order. If Shopify provides a delivered-at timestamp on the fulfillment, Revoq uses it. If not, Revoq uses the fulfillment or shipping timestamp. If that is also missing, order processed or order created timestamps can be used as technical fallbacks. Under the EU withdrawal framework, the legal withdrawal period for goods typically starts when the customer receives the goods. This means Revoq may calculate a period as expired even though the customer may still be allowed to withdraw in an individual case. Enable this feature only if you configured a clearly longer period than 14 days, understand the risk of blocking legitimate withdrawals, and have aligned this step with your lawyer.

When It Can Make Sense

Deadline blocking can be useful if:

you offer a generous goodwill period, such as 30 days
you do not want to process withdrawals after that period in your standard flow
you see misuse through very late withdrawals and want a technical hard stop

It may not be useful if:

your configured period is close to the EU minimum of 14 days
you prefer to manually review doubtful cases
your Shopify data does not contain reliable fulfillment or delivery information

Enable Deadline Blocking

Open Revoq in your Shopify admin.
Go to Settings → Form settings → Verification.
Enable Allow verified orders only first.
Then enable the toggle Allow within withdrawal period only.
Click Save.

What Customers See When a Withdrawal Is Blocked

When Revoq blocks a withdrawal because the period has expired, the customer sees a red error message and cannot continue past the next form step. The current English error message is:

“The withdrawal period for this order has expired based on our calculation. If you believe this is incorrect, please contact the merchant. Note: This calculation does not constitute legal advice.”

This note is intentionally included. Customers should understand that the message is based on Revoq’s technical calculation and that they can contact you if they disagree.

Run your own test with an old order where the period has expired. This shows you what customers experience in the worst case.

Updated on: 05/06/2026

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