Articles on: Withdrawal Form

Adjust the Withdrawal Period

The withdrawal period defines which time window Revoq uses for the deadline label on a withdrawal. This is useful if your shop offers a longer goodwill period, such as 30 days, or if you want to work with the EU minimum standard. From Essential onward, you can configure this period yourself; the Free plan uses Revoq’s default 15-day window.


What the Withdrawal Period Does


Revoq uses the withdrawal period to label incoming withdrawals in the dashboard as inside or outside the configured window. This depends on Order Matching: Revoq needs a matched Shopify order before a technical deadline check is possible.


Important: Revoq can only use the order data available in Shopify. If a delivered-at timestamp is available on the fulfillment, Revoq uses it. If no delivery timestamp is available, Revoq uses the fulfillment or shipping timestamp. If that is also unavailable, order processed or order created timestamps can be used as technical fallbacks.


Under EU Directive 2023/2673 and the underlying consumer withdrawal framework, the legal withdrawal period for goods can depend on when the customer actually receives the goods. Shopify does not always provide that moment in a reliable way. This means Revoq’s deadline label is an operational signal for your team, not a final legal assessment.


The default value in the Free plan is 15 days. From Essential onward, you can set your own value between 14 and 60 days.


The deadline label is only a technical check based on the Shopify data available to Revoq. It does not conclusively determine whether a withdrawal is legally in time or late in an individual case.


By default, an expired period does not block the withdrawal. Revoq only shows the label in the dashboard. If withdrawals should be blocked after the configured period has expired, you need strict deadline checks: Enable Strict Deadline Checks.


Adjust the Period


  1. Open Revoq in your Shopify admin.
  2. Go to Settings → Form settings → Verification.
  3. Find the field Withdrawal period in days.
  4. Enter the desired number of days.
  5. Click Save.




In the Free plan, this field is locked. Revoq automatically uses the default 15-day window. Custom withdrawal periods are available in Essential and Professional.


Which Period Should You Choose?


The EU minimum standard is 14 days. Because the legal period for goods usually starts when the customer receives the goods, but Revoq may only have shipping or fulfillment data from Shopify, adding a small buffer can make sense.


If you offer a longer voluntary period, such as a 30-day goodwill window, Revoq should use the same number. This keeps the dashboard label closer to your internal process.


This setting has no legal effect by itself. It only affects what Revoq marks as inside or outside the configured period. The legal period depends on your terms, withdrawal policy, and the applicable legal requirements.


If you offer more than 14 days, also state that in your terms and withdrawal policy. Otherwise, your Revoq setting and customer-facing policy may differ.



Updated on: 05/06/2026

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