Articles on: Withdrawal Form

Block orders & exclude items from withdrawal

Exclusion rules let you control exactly which orders and items can be withdrawn through your withdrawal form. This prevents, for example, in-store purchases, deliveries outside the EU, or personalized items from being withdrawn online.

These features are available on the Professional plan.

Where do I find the settings?

In the Revoq app, open Settings → Form and scroll to the “Exclusions & blocking” box (right below Verification).

Each option first shows only a short description. As soon as you enable it, the relevant detail fields expand. All rules are enforced server-side – even if a customer tries to bypass the form.

Block entire orders

Blocked orders show your customers a clear message instead of the item selection. No withdrawal is created. You can edit the messages shown in the form editor, section "Error and notice messages" (at the bottom).

POS / in-store orders

Enable “Block POS / in-store orders” so purchases created in a store via Shopify POS cannot be withdrawn online.

EU/EEA delivery addresses only

Enable “Only allow EU/EEA delivery addresses” if you also sell outside the EU. Orders with a delivery address outside the EU/EEA then cannot be withdrawn online – the statutory right of withdrawal doesn’t apply there.

Orders without a delivery address (e.g. pickup or digital products) are deliberately not blocked.

By order tags

Enable “Block orders with specific tags” and enter the tags you want to block in Revoq (separate multiple with commas), for example no-online-withdrawal. Orders carrying at least one of these tags are blocked. Matching is exact (case-insensitive).

You assign the tags themselves in Shopify on the order: open the order → “Tags” field on the right. In Revoq you only enter which of those tags should block.

Exclude individual items

Excluded items stay visible in the form but are not selectable and show a note. If every item in an order is excluded, no withdrawal can be submitted.

By product tag

Assign the product tag in Shopify (default: revoq-no-withdrawal) to any product that is generally not withdrawable: open the product → “Tags” field on the right. Enter the same tag name in Revoq under “Exclude products from withdrawal” (or keep the default).

By order property

Perfect for personalized items: create a rule such as property Monogram equals Yes. Only line items with exactly this property are excluded – the same product without the property stays withdrawable. You can add several rules.

Individual variants

Enable “Exclude individual variants”. Revoq automatically creates the field “Excluded from withdrawal (Revoq)” on your product variants in Shopify.

How to set it in Shopify:

Open the product and, under “Variants”, click the variant you want.
On the variant page, scroll down to the “Metafields” section.
Set the “Excluded from withdrawal (Revoq)” field to “True”.

Only that variant is excluded; all other variants of the same product stay withdrawable.

The field is a True/False selector – you don’t type anything, just choose “True”.

What do your customers see?

Excluded item: greyed out, with a note, not selectable.
Blocked order: a clear, translated message instead of the item selection.

You can customize these texts per language in the Form editor.

Traceability

When a withdrawal is created with excluded items, you’ll see it in the withdrawal’s timeline – including the reason (e.g. “Monogram = Yes”).

Good to know

Exclusions and blocking rules must match your withdrawal policy. Customers can still contact you directly.

For reliable blocking, we recommend also enabling “Only allow verified orders” – otherwise the block only applies to clearly matched orders.
POS orders completed as a draft via “mark as paid” aren’t detected as POS – use an order tag for those as well.
As long as no rule is active, nothing changes for your shop.

Updated on: 15/07/2026

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