You've installed Revoq and finished onboarding – great! This checklist helps you verify step by step whether your shop is truly ready for the new EU requirement that takes effect on June 19, 2026.

EU Directive 2023/2673 (amending Article 16a of the Consumer Rights Directive 2011/83/EU) requires more than just a technically functioning form. It's also about visibility, labeling, your legal documents, and a clean internal process. Take your time going through this list – it takes about 15 minutes.

A · Visibility & Accessibility

According to Article 16a(1) of the Consumer Rights Directive (as amended by Directive 2023/2673), the withdrawal button must be permanently available and easily accessible in your shop. These are the two most common pitfalls.

☐ Button or link is permanently visible

You have two recommended options:

• Footer integration – a link or button in the shop footer, visible on every page
• Floating button – a floating button shown on every page

Important: "Only on the contact page" or "only in the customer account" is not sufficient.

The link must be visually distinct from other links (imprint, terms, privacy policy) – e.g. through color, font size, or button styling.

Example: How the withdrawal access can look in the footer – either as a prominent button or as a text link in the link list (both variants marked in red). One of the two placements is enough.

💡 How to place the button in your theme: see the article Adding the Withdrawal Button to Your Shop.

☐ Label is clear and compliant

The button or link must be clearly labeled. Recommended wording:

• "Withdraw contract"
• "Cancel order"
• "Submit withdrawal"

☐ Confirmation button in the form is labeled "Confirm withdrawal"

Article 16a(2) of the Consumer Rights Directive requires the final confirmation function in the second step of the form to be labeled "Confirm withdrawal" or equivalent wording. Revoq uses the legally required label by default – no changes needed on your side.

☐ Form is accessible without login

The withdrawal function must be available to all customers – including guest checkout customers. The link must not be hidden behind a customer login.

B · Functional Testing

Before real customers use the button, test every path yourself.

☐ Test withdrawal completed successfully

You already ran a test during onboarding. If not yet: Go to your shop, click the withdrawal button, and complete the full two-step flow (enter data → confirmation email → final confirmation).

☐ Confirmation email arrives at the customer

Send a test withdrawal to your own email address and check:

• Does the email arrive? (also check the spam folder)
• Does it contain the content of the withdrawal declaration as well as date and time of receipt?
• Does the text read professionally?

☐ You receive merchant notifications for new withdrawals

Check in your Revoq settings that the merchant notification is active and goes to the correct email address. Learn more here.

C · Legal Supporting Documents

This part matters – these points concern your own legal documents.

☐ Withdrawal instructions updated

Your withdrawal instructions must include a note that customers can also exercise their right of withdrawal via the electronic withdrawal form. Example wording:

"You can also exercise your right of withdrawal electronically through our online withdrawal form: [Link to form page]. If you use this online function, we will send you a receipt confirmation by email without undue delay."

☐ Privacy policy extended

Since Revoq processes personal data of your customers (name, email, order number), you must mention this in your privacy policy. You process the data as the controller; Revoq acts as the data processor. Example wording:

"In the context of electronic withdrawal, we process name, email address, and order number. The processing is carried out by our processor Revoq. Further information can be found in the Data Processing Agreement (DPA) at [Link to Revoq DPA]."

☐ Refund policy reviewed

Make sure your refund processes align with your new digital withdrawal flow (deadlines, refund method, etc.).

☐ Terms & Conditions adjusted if needed

If your Terms & Conditions contain specific statements about the withdrawal procedure, check whether these are still correct.

☐ DPA / Data Processing Agreement with Revoq accepted

Under Article 28 GDPR, you need a data processing agreement with every service provider that processes personal data on your behalf. You can find it in Revoq under Settings → Data & Export.

D · Operational Process

Compliance isn't just technology – someone needs to actually handle withdrawals.

☐ Responsibility is clarified internally

Who on your team reviews incoming withdrawals? Who initiates the refund? Who communicates with the customer? Clear responsibility prevents withdrawals from being left unattended.

☐ Refund process is defined

Within what timeframe do you refund? Via which payment method? The statutory deadline under Article 13 of the Consumer Rights Directive is 14 days after receipt of the withdrawal declaration. Note: You may withhold reimbursement until you have received the goods back or the customer has supplied evidence of having sent the goods back – unless you have offered to collect the goods yourself.

☐ Documentation for disputes is set up

Revoq offers a CSV export of all withdrawals and a PDF export with details per withdrawal – ideal for your documentation.

💡 Learn more: Exporting withdrawals as CSV

E · Optional but Recommended

Not mandatory for compliance, but good for conversion and customer trust.

☐ Form branding adapted to shop design

Logo, colors, and fonts of the withdrawal form match your shop. This builds trust in the sensitive moment of withdrawal.

☐ Custom sender domain for confirmation emails

Instead of a generic sender address, you can set up your own domain on the Professional plan. Reduces the likelihood of emails landing in the spam folder and looks more professional.

☐ Confirmation email adapted to your branding

In the email editor (Essential plan), you can visually customize the template to match your shop design.

☐ Team trained

If you have employees: Make sure they know how withdrawals are processed in Revoq.

The Most Important Steps Are Done!

If you've checked off all items in blocks A through D, you've established the key technical and organizational foundations to meet the requirements of EU Directive 2023/2673 from June 19, 2026.

Still have questions? Get in touch – we'll help you personally.

Updated on: 11/06/2026