Want to know immediately when a customer submits a withdrawal? With merchant notifications, you'll automatically receive an email for every incoming withdrawal. Available on all plans – including the Free plan.

By default, merchant notifications are disabled. To make sure you don't miss any withdrawals, enable them right after installation – or regularly check incoming withdrawals in the dashboard.

What you'll see in the email

As soon as a withdrawal arrives, Revoq sends you an email with the key information:

• Customer name (if provided)
• Order number and email address
• Unique withdrawal reference
• Time of receipt
• A withdrawal reason (if provided)

For verified orders, the affected items are also shown directly in the email.

Enabling notifications

1. In your Revoq admin, go to Settings → Email Settings.
2. Enable the Email notifications toggle.
3. In the field below, enter the email address that should receive the notifications.
4. Click Save.

Sender of the notification

The email comes from the following address:

<confirmation@consumer-withdrawal.eu>

If the email doesn't arrive, check this sender in your spam/junk folder. Adding confirmation@consumer-withdrawal.eu as a safe sender in your mail filter rules often helps.

What to do if emails don't arrive

Three common causes, check in this order:

1. Spam/junk folder of the recipient mailbox
2. Mail server filter rules (Outlook quarantine, Google Workspace compliance rules, etc.) – emails from new senders are sometimes moved to hidden folders without landing in the normal spam folder
3. Typos in the configured email address

If the email still doesn't arrive: drop us a quick message, we can check with our email provider whether delivery was successful.

Related

• FAQ
• Go-Live Checklist

Updated on: 10/06/2026