Articles on: Managing Withdrawals

Create Shopify return requests automatically

From the Professional plan, Revoq can automatically create a return request in Shopify for a verified withdrawal. The actual return handling – acceptance, shipping label, refund – stays with you in Shopify.


This is especially handy for already-shipped orders: instead of manually creating the return in Shopify, Revoq takes this step for you. For how this fits into the whole flow, see the overview What happens after a withdrawal.


Background: For how Shopify handles returns in general, see the official Shopify documentation on Returns and exchanges (Shopify).


A return request is not a refund


This is the most important point: a return request is only the return request in Shopify – the starting point of the return process. It is not a refund.


Revoq creates the request. Everything else runs through your normal Shopify return workflow:


  1. You accept the return request in Shopify
  2. You create (if desired) a shipping label for the customer
  3. You wait for the goods to arrive
  4. You trigger the refund manually in Shopify

This way you keep full control and don't risk a refund before you have the goods back.


The individual steps in Shopify are documented here:


Setting it up




  1. In your Revoq admin, go to Settings → App & Automation.
  2. Enable Automatic return requests.
  3. Save.


When the return request is created


The automation triggers only when all conditions are met:


  • The withdrawal was finally confirmed (not a draft)
  • The order is verified
  • The feature is enabled
  • No linked Shopify return request yet exists for this order
Note: If a return request has already been created for the same order through another withdrawal, Revoq skips the action and records this in the timeline. This prevents duplicate returns.


Are customers notified?


Further communication with the customer runs through Shopify – according to your Shopify return settings and notifications. As soon as you accept the return request, create a label, or trigger the refund, Shopify can notify the customer automatically.


Tip: Check your Shopify return notifications under Settings → Notifications so your customers get the right updates. Background: Managing self-serve returns (Shopify).


Related


Updated on: 26/06/2026

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