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# What happens after a withdrawal

**Revoq receives withdrawals, matches them to your Shopify orders, and – depending on your plan – can tag orders, put them on hold, cancel them, or create a Shopify return request. Revoq never triggers the refund itself. This article walks you through the full flow.**

Once you understand which steps Revoq handles and which stay with you, you avoid surprises – and can decide deliberately which automations make sense for your shop.

# The flow in five steps

**1. The customer submits the withdrawal.** Using the form, the customer enters their details and explicitly confirms the withdrawal in the second step. Only with this final confirmation has the withdrawal been received.

**2. Revoq matches the order.** Using order number and email, Revoq finds the matching Shopify order. The result determines the verification status: verified, unverified, or not found. Learn more: [Order Matching](https://revoq.crisp.help/en/article/order-matching-recognize-withdrawal-orders-k3692w/)

**3. Revoq sends the confirmation email.** The customer receives a receipt confirmation – a legally required part of the withdrawal process. This email only confirms receipt, not the legal effectiveness.

**4. Revoq runs automatic actions – depending on your plan.** For verified orders, Revoq can tag the order, put it on hold or cancel it, and create a return request in Shopify. Which actions are available depends on your plan and settings (see table below).

**5. You handle the processing.** Refund, return acceptance, shipping label, intake, and the legal assessment remain part of your process. Revoq prepares and documents – the final decision is yours.

# What Revoq does automatically – and what it doesn't

|| Important: All automatic actions run only after the final confirm and only for verified orders. Unverified or not-found withdrawals don't trigger any automatic Shopify actions.

**Revoq handles automatically (depending on plan):**

* Order matching with Shopify
* Sending the confirmation email to the customer
* Order tagging of the verified order (from Essential)
* Putting on hold or cancelling unfulfilled orders (from Essential)
* Creating a Shopify return request (Professional)
**Revoq does NOT handle:**

* the refund – you always trigger this manually in Shopify
* calculating the refund amount (discounts, shipping, bundles, subscriptions)
* accepting the return and the shipping label
* intake and restocking (except with auto-cancel, where inventory is restocked)
* the legal assessment of whether the withdrawal is valid
# Which automations does your plan have?

| Action | Free | Essential | Professional |
| ---- |
| Order matching | ✓ | ✓ | ✓ |
| Confirmation email | ✓ | ✓ | ✓ |
| Status & dashboard | ✓ | ✓ | ✓ |
| Internal notes | – | ✓ | ✓ |
| Auto order tagging | – | ✓ | ✓ |
| Auto-hold / auto-cancel | – | ✓ | ✓ |
| Audit timeline | – | – | ✓ |
| Auto return request | – | – | ✓ |

# Where you track the status

Every withdrawal has a status in the dashboard that you can set manually:

* **New** – just arrived
* **In progress** – you're working on it
* **Completed** – done
* **Rejected** – not accepted
You'll also see the verification status (verified / unverified / not found), the deadline status (inside the period / outside / unknown), and the status of the confirmation email.

| Tip: Use the status values consistently – that way you keep track of which cases are still open, even with a high volume of withdrawals.

# Related

* [Order Matching: Recognize Withdrawal Orders](https://revoq.crisp.help/en/article/order-matching-recognize-withdrawal-orders-k3692w/)
* [Automatically put orders on hold or cancel them](https://revoq.crisp.help/en/article/auto-hold-and-auto-cancel-for-withdrawals-bf1nsg/)
* [Automatic Shopify Return Requests](https://revoq.crisp.help/en/article/create-shopify-return-requests-automatically-1iyp1vv/)
* [FAQ](https://revoq.crisp.help/en/article/faq-x9z1jn/)