> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://revoq.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Set up email notifications for new withdrawals

**Want to know immediately when a customer submits a withdrawal? With merchant notifications, you'll automatically receive an email for every incoming withdrawal. Available on all plans – including the Free plan.**

By default, merchant notifications are disabled. To make sure you don't miss any withdrawals, enable them right after installation – or regularly check incoming withdrawals in the dashboard.

# What you'll see in the email

As soon as a withdrawal arrives, Revoq sends you an email with the key information:

* Customer name (if provided)
* Order number and email address
* Unique withdrawal reference
* Time of receipt
* A withdrawal reason (if provided)

For verified orders, the affected items are also shown directly in the email.

# Enabling notifications

1. In your Revoq admin, go to **Settings → Email Settings**.
2. Enable the **Email notifications** toggle.
3. In the field below, enter the email address that should receive the notifications.
4. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/d/0/a/9d0aebb43b89f800/bildschirmfoto-2026-06-10-um-1_3caw87.png)


| Tip: Use a shared address like `withdrawals@yourshop.com` that multiple people on your team can access. That way notifications stay reachable during vacations – instead of being stuck in a personal mailbox.

# Sender of the notification

The email comes from the following address:

```
<confirmation@consumer-withdrawal.eu>
```

If the email doesn't arrive, check this sender in your spam/junk folder. Adding `confirmation@consumer-withdrawal.eu` as a safe sender in your mail filter rules often helps.

# What to do if emails don't arrive

Three common causes, check in this order:

1. **Spam/junk folder** of the recipient mailbox
2. **Mail server filter rules** (Outlook quarantine, Google Workspace compliance rules, etc.) – emails from new senders are sometimes moved to hidden folders without landing in the normal spam folder
3. **Typos** in the configured email address

If the email still doesn't arrive: [drop us a quick message](mailto:hello@buschbytes.com), we can check with our email provider whether delivery was successful.

||| Important: Merchant notifications don't replace active monitoring in the dashboard. Check your Revoq dashboard regularly – especially when notifications go to a shared address or when your filter system is strict.

# Related

* [FAQ](https://revoq.crisp.help/en/article/faq-x9z1jn/)
* [Go-Live Checklist](https://revoq.crisp.help/en/article/go-live-checklist-are-you-ready-for-june-19-2026-1ppy570/)