> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://revoq.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Only Allow Verified Withdrawals

**Strict verification makes sure that only withdrawals with a verified Shopify order can be submitted. The feature builds on Order Matching and is available in the Professional plan. If the order number and email address do not match a Shopify order, Revoq stops the form flow.**

## What Strict Verification Does

Without strict verification, Revoq also accepts withdrawals that appear as **unverified** or **not found** in the dashboard. This is the default behavior because a withdrawal should not automatically fail just because a customer mistyped something or used a different email address.

With strict verification enabled, this changes: only withdrawals with the match status **verified** go through. If Revoq cannot find a matching Shopify order, the withdrawal is blocked.

The match levels are not explained again here. If you want to review the difference between **verified**, **unverified**, and **not found**, start with: [Order Matching: Recognize Withdrawal Orders](https://revoq.crisp.help/en/article/order-matching-recognize-withdrawal-orders-k3692w/).

## When You Should Enable It

Strict verification is useful if:

* you often receive incorrect or incomplete withdrawals
* your shop sells higher-value products
* you want to reduce misuse or identity mix-ups

It may not be useful if:

* your customers often mistype order numbers or email addresses
* your order number formats vary, for example after a migration
* your support team wants to accept unclear cases first and review them manually

| Watch your dashboard for 2–4 weeks before enabling this. If **unverified** or **not found** withdrawals are below 5 %, blocking them may not be worth the customer friction.

## Enable Strict Verification

1. Open Revoq in your Shopify admin.
2. Go to **Settings → Form settings → Verification**.
3. Enable the toggle **Allow verified orders only**.
4. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/d/0/a/9d0aebb43b89f800/bildschirmfoto-2026-06-05-um-1_sfkdkt.png =823xauto)


|| Strict verification is currently available in the Professional plan. 

## What Customers See When a Withdrawal Is Blocked

If a customer enters an order number or email address that does not match a verified Shopify order, Revoq stops the flow with a red error message. The customer does not reach item selection or confirmation and needs to correct the details before trying again.

The current English error message is:

**“We could not find an order matching these details. Please check your order number and email address. If the problem persists, please contact the merchant.”**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/d/0/a/9d0aebb43b89f800/bildschirmfoto-2026-06-05-um-1_1az6265.png =621xauto)


||| Do not enable strict verification without testing it first. Submit a test withdrawal with a wrong email address or order number so you can see what customers experience in the worst case.

## Related

* [Order Matching: Recognize Withdrawal Orders](https://revoq.crisp.help/en/article/order-matching-recognize-withdrawal-orders-k3692w/)
* [Adjust the Withdrawal Period](https://revoq.crisp.help/en/article/adjust-the-withdrawal-period-bx4zmw/)
* [Block Withdrawals After the Deadline](https://revoq.crisp.help/en/article/block-withdrawals-after-the-deadline-1wrh21r/)